Subject: Tech Support Candidate - Sumanth Sri ram Naidu bolla
From: Sumanth Sri ram Naidu bolla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:37:55 -0400

| | Tech Support Test

Name | Sumanth Sri ram Naidu bolla
E-mail | [email-masked]
Phone Number | (91) 9700144003
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Guntur, andhrapradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Helwet packard | L1 technical support engineer | Current | 27000
Previous Employer 1 | Doodhwala | Cse | Aug 2020 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Iam confident enough I will identify the error and troubleshoot it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Unlock the screen
Step 2. Swipe down from the Top center of the screen
Step 3. Look up for the bluetooth icon and tap on that.

What according to you makes you a good candidate for customer service or technical support job? | The ability to show empathy and educate the customer along the troubleshooting process.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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