Subject: Tech Support Candidate - Amit Raj
From: Amit Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:29:57 -0400

| | Tech Support Test

Name | Amit Raj
E-mail | [email-masked]
Phone Number | (+91) 8839046054
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New delhi, Near Noida 6
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:-In windows, search for and open the control Panel
2:-In the control panel search field, type troubleshooting in the search result
3:-click any of the troubleshooting link under the main heading. for Example, click fix problems with windows update under system and security
4:- To manually apply repairs from a list of possible problems, click Advanced
5:- Uncheck the Apply repairs automatically box, and then click Next.
6:- select an option from the list of detected problems and possible solutions and then follow the on screen instructions

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:-Go to settings
2:-Tap the Bluetooth option
3:-Turn on Bluetooth
4:-A list of available devices will appear.
5:-If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6:-On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | If All the Query solve to the customer service or technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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