Subject: Tech Support Candidate - Diksha Dwivedi
From: Diksha Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:26:19 -0400

Tech Support
Test

Name

Diksha
Dwivedi

E-mail

[email-masked]

Phone Number

(211013) 8004830596

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Allahabad

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First step i ll see where the problem is occuring
if in my browser or in my computer , i ll check the both thing or where showing
something related to the browser.

If there is showing that i have not a latest version browser then i ll
immediately install the new browser and open the link in the new browser .

And if the link is not working after this process i ll try it in another system
to know the my system effiecency.

Again if the problem will occur i ll ask to the person who sent me the link and
tell about the problem i m facing with the website link .... Might be the
problem or error in the link can be happen.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

In the first step i ll open my phone and
activate my bluetooth for the connection of bluetooth speaker .

In the second step i ll on the bluetooth speaker button to make the connectivity
near the speaker like my phone' bluetooth  has been activated so when the power
will be on in bluetooth speaker the mobile will catch the connection and
connected with the phone.

What according to you makes you a good candidate
for customer service or technical support job?

I feel
like that i possess the quality where i m good in dealing with the customers or
clients because i have good communication skill along wIth  convincing power to
the customer.

I have a skill to immediately involved with the new people and make them
attractive towards me by my talking style and also a good speaker.

I have good knowledge of technical tools like fundamental knowledge of computer
and i do that very easily because i hold a diploma course in computer
application where i learnt the basic technicality of technology.

On a
scale of 1 - 5 please rate your fluency in spoken English

5