Subject: Tech Support Candidate - Gaurav Upadhayay
From: Gaurav Upadhayay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:19:59 -0400

| | Tech Support Test

Name | Gaurav Upadhayay
E-mail | [email-masked]
Phone Number | (91) 7827865481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi, Uttam nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rubixis Technologies pvt ltd | Vikas puri, New Delji | 20Aug, 2021 | 25000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check via ping by opening cmd & enter the ping www.ndtv.com -t

2. If, i see packets are being received by system that means, there is no issue with site or with our internet.

3. If,  in case packets are not receiving by system it means, we need to delete the caches once or reset the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn On the Bluetooth of both devices.

2. See the name of speakr's Bluetooth name under mobile's Bluetooth rang.  Make paring between both devices.

3.  If,  paring is Succeed, it is mean that mobile has been connected  with  speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Should have patience.
2. Good understanding to understand the issue of user & also giving the logical Resoution.
3. Talking with politely.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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