Subject: Tech Support Candidate - Ashwani Kumar
From: Ashwani Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:19:11 -0400

Tech Support
Test

Name

Ashwani
Kumar

E-mail

[email-masked]

Phone Number

(89509) 35504

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Rohtak

Which best describes
your Technical Support capabilities

I don't have experience or
skills for Technical Support

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - advance
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Find out the error.

2. Analyse That error.

3. Find out the proper way to solve that error.

4. Make the design for the error solvation.

5. Implement that design for error correction.

6. Test that design for error correction.

7. Maintain the design for future preferences.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
the bluetooth Speaker.

2. Turn on the bluetooth of the Mobile phone.

3. Add the bluetooth speaker in the pairing list of the mobile phone.

4. Connect that device from mobile phone.

5. Connection established message recieved in the mobile phone.

6. User is able to use the bluetooth device / Speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

I am capable to solve the problems or issues which are coming
to users in any issues and gave the problems to higher departments and note down
the complaints and give the proper reference to the problems to solve the
problems .

On a scale of 1 - 5 please rate your fluency in
spoken English

5