Subject: Tech Support Candidate - Akshay Khanna
From: Akshay Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:17:41 -0400

Tech Support
Test

Name

Akshay
Khanna

E-mail

[email-masked]

Phone Number

(+91) 8920868712

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

North East Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Customer Support , Performance Management ,
Team Leader

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer Ltd. , Noida

Senior Associate
(Operations)

08-08-2021

Rs. 25,000 pm

Previous Employer 1

ANSAI Tooling Systems Pvt.
Ltd. (Gurgaon)

Business Developer

11-09-2019

Rs. 18,000
pm

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

•
Check website spelling.

•  Check the internet connection , ping & speed online.

• If connection is not there then will check LAN / Wifi hotspot / Connection
settings / IP Settings ,etc. And if connection is OK Then will clear cache
,clear browsing data , clear recent applications. And try again to browse.

•  If there is still problem then i will restart the browser reset the
connection settings. And then try again. It will work.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

•  Turn
on Bluetooth on Phone.

•  Turn on the speaker by tapping the power button.

•  Then search for Bluetooth device / Speaker name on phone in bluetooth
settings or by clicking search button in bluetooth settings menu.

•  When the bluetooth speaker name appears on screen then click on the same
and it will connect & get paired.

•  After that just use the bluetooth speaker directly from the
phone.

What according to you makes you a good candidate
for customer service or technical support job?

All my
pros that make me a good candidate for customer service or technical support job
are as follows :-

•  Good listener & speaker

•  Have experience of 1.5+ years in Customer support with proven record.

•  Ability to manage a team of 10-12 associates performance & records
with my daily login as Sr. Associate in Current company.

•  Empathy with both Customer & Management in every possible manner. So
as to work seemlesly in an efficient manner.

•  Good guide for technical support to customers who are new to the services.
with step by step help to reduce time as well as increase performance with all
KPI's included.

On a scale of 1 - 5 please rate your
fluency in spoken English

5