Subject: Tech Support Candidate - Nootan Upadhyay
From: Nootan Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:16:41 -0400

| | Tech Support Test

Name | Nootan Upadhyay
E-mail | [email-masked]
Phone Number | (204216) 9627487515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly,I will make sure search results load properly. If it is not working then I will check internet connection. If it is showing error again then I will clear out cookies and cache .Then I will try after restarting my device And also I will check whether that website is down for everyone or not. If it is down then I will wait for a while then try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button. Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.
What according to you makes you a good candidate for customer service or technical support job? | The candidate is willing to go the extra mile for customers. The candidate has the ability to look at the problem from many perspectives. The candidate can work with others to develop a new solution or fix.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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