Subject: Tech Support Candidate - Sahil Ralhan
From: Sahil Ralhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:14:46 -0400

Tech Support
Test

Name

Sahil
Ralhan

E-mail

[email-masked]

Phone Number

(+91) 9953600151

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Mayur vihar
phase-1,delhi-110091

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N.A

Previous Employer 1

Make my trip

Senior
executive

March 2018

Rs.22000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

The first thing i will check is my internet
connection and if there seems a problem i can restart my computer,if the
connection is working fine i will try to change the web browser,if that fails
too i will clear the cookies and cache and try again.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

I will turn
on the bluetooth speaker so that it becomes visible when searched for,then i
will open my phone and open settings,go to bluetooth and turn it on,search for
the name of the bluetooth speaker and then click on the name to
connect.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me i have good communication skills,i do not break under pressure and am able
to handle situations staying calm and composed.I have the patience to talk to
the customer until a satisfactory outcome is obtained.I do not have any
experience with technical support but i am sure that with the proper training
and guidance i can learn fast and do the assigned tasks.

On a
scale of 1 - 5 please rate your fluency in spoken English

4