Subject: Tech Support Candidate - Kashish Khuller
From: Kashish Khuller <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:14:30 -0400

Tech Support
Test

Name

Kashish
Khuller

E-mail

[email-masked]

Phone Number

(201301) 997936646

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sector 15

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cogito tech llc

Data Annotation specialist

Currently working

18200

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

My first
priority is to check connectivity which I have been using at that point , it
could be wi-fi , dongle , through hotsopt. After this my second step would be to
rectify my system lagging issue to its ports connectivity. Third step would be
clearing extra cookies from the history of the website then again visit the
same.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First step would be to switch ON the Bluetooth
then make your mobile phone bluetooth should be open side by side. After this
get the name of the speaker find it in the options sections of your phones
bluetooth page than tap the name matches , then allow it for the pairing.

What according to you makes you a good candidate
for customer service or technical support job?

My good
listening skills makes me fit for this role , And my active mindset with calm
nature to wisely listen the issue then smoothly resolve it with a good humble
gesture. Maybe be the first priority for customer services is getting the
solutions of the problem but for me what matter is the way you address that same
issue with smiling face and humble voice.

On a scale of 1 - 5
please rate your fluency in spoken English

4