Subject: Tech Support Candidate - Anand Rai
From: Anand Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:09:47 -0400

Tech Support
Test

Name

Anand
Rai

E-mail

[email-masked]

Phone Number

(+91) 7784831234

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ashok Nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Extramarks

Technical support Engineer

32000

Previous
Employer 1

Matrix

Technical support Engineer

20000

Previous
Employer 2

Pure software

Testing engineer

15000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Make sure
my internet connection works .. if yes then i will Check if the website is down
for everybody or just for Me.. if only for me then i will restart my device.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More Refresh.

Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

I have a
4 years experience in technical support

On a scale of 1 - 5
please rate your fluency in spoken English

3