Subject: Tech Support Candidate - Pooja Indoriya
From: Pooja Indoriya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:06:57 -0400

Tech Support
Test

Name

Pooja
Indoriya

E-mail

[email-masked]

Phone Number

(203201) 8218995780

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dankaur ( Gautam budh
nagar)

Which best describes your Technical Support
capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

This is mainly due to 3 reasons, your internet is
not working, the website is not working, or the website has been blocked by your
isp. Let's troubleshoot this step by step:

Internet not working: the best way to check this is from that little
wifi/network icon in the right hand side in the taskbar. If your internet is not
working, there will be a yellow triangle on that icon. You can try restarting
you router and then trying again or just wait for the internet to work again. If
it takes a long time, try contacting your ISP’s customer support and filing a
complaint.

Website blocked by ISP: Sometime websites are blocked by ISPs, due to them being
banned by the authorities. There are ways to bypass this barrier by using
proxies and VPNs. Just download and setup a VPN. You can get trials of some for
free. Just google it. Keep one thing in mind that some websites are banned in a
lot of countries, making them much more difficult to access.

Website not working : If your internet is working and you still cannot connect,
even after using a VPN then most probably the website is down, maybe for
maintenance or some other reason. All you can do now is wait for it to be back
online soon.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions

What according to
you makes you a good candidate for customer service or technical support
job?

Its all about your attitude in addition to your academic
qualification, like you should be soft spoken, good listener, problem solver,
helpful, team builder and know how to engage the people well.

On a
scale of 1 - 5 please rate your fluency in spoken English

4