Subject: Tech Support Candidate - ISHTIYAK .
From: ISHTIYAK . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 11:08:53 -0400

Tech Support
Test

Name

ISHTIYAK
.

E-mail

[email-masked]

Phone Number

(+91) 7007942600

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kalindi kunj

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Many basic problems can be solved simply by
restarting your device. This clears caches and forces the device to re-load the
program or web page you may be having issues with, rather than use something
that may be partially wrong.

2. Open your browser. In the address bar at the top, type in GOOGLE.COM, then
push Enter or Return.

3. Make sure you're able to load Google.com. Once this loads, make sure you're
able to search. Type something in the Search box, then select Google Search.

4. Make sure search results load properly.

5. If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before proceeding.

6. Check if the Website is Down for Everybody or Just Me

7. Open your preferred browser, and visit a website checker page.

8. On the site, type in the website address you're having problems reaching,
then push Enter or Return.

9. Look at the result from the site, to determine if the site is down.

10. If the result says that "It's not just you!", that means the site is down
for everyone.

11. If the result says that "It's just you.", that means there's a problem with
the connection between your computer and the site, but other people can get to
the site.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Swipe down from the top of the screen.

2. Touch and hold Bluetooth.

3. Tap Pair new device. If you don't find Pair a new device, check under
"Available devices" or tap More Refresh.

4. Tap the name of the Bluetooth device you want to pair with your device.

5. Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

It's all about your attitude in addition to your academic
qualification, like you should be soft-spoken, good listener, problem solver,
helpful, team builder and know how to engage the people well.

On a
scale of 1 - 5 please rate your fluency in spoken English

5