Subject: English Language Test - Neena Pandey
From: Neena Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 10:52:15 -0400

| | Foreign Language Screening Test

Name | Neena Pandey    /  (110045) 8604793077    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Our team Highly regret the inconvenience caused to you, please update the address so that our delivery agent could reach you in the given time period. As per our shipment team the address provided by you is  either Incorrect or couldn't be find out. Please update the above required details, so that our delivery team could deliver your products on time.
Thank you
Baby shop. Com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey, abdul
We really regret the inconvenience caused to you from our end.our team will shortly provide an agent who will replace your old Unit with the new fresh one.
Thank you
Team(home box)

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