Subject: FW: Tech Support Candidate - Shivangi Bhattacharya
From: Deeksha Dadu <[email-masked]>
To: HR <[email-masked]>
Date: Tue, 31 Aug 2021 13:52:36 +0000

Check

From: Shivangi Bhattacharya <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 31 August 2021 at 1:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shivangi Bhattacharya

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shivangi Bhattacharya
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 6006207941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Rohini
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I'd first look up the error that's present and accordingly I'll first try to restart my Wi-Fi device and then try to reload the website. If it still doesn't work, I'd first clear the cache then try restarting my computer and then try to open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the Bluetooth speaker.
2. Turn on the Bluetooth on your mobile phone.
3. Click on add/pair new device.
4. Search for the name of the Bluetooth speaker.
5. When you locate your Bluetooth speaker in the list of devices found, click on pair.
6. Bluetooth speaker is now connected to your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I have a fair command over English and I believe I have good communication skills. I don't get frustrated easily and I'd be able to handle the customers patiently.
I've always been curious about new technologies and knowing more about them and thus I have a good knowledge of technology and that's why I think I'm a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  4