Subject: English Language Test - Diksha Garg
From: Diksha Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 09:47:33 -0400

| | Foreign Language Screening Test

Name | Diksha Garg    /  (91) 7042984638    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning!
I apologize for the inconvenience caused to you. Upon checking the status of your order, it looks like the courier tried to deliver your order, but as per the courier, the address given was wrong.

So what i can do is, once you cancel your order, i can issue a refund for the full amount and you can place a new order!

I hope this solve your issue. Please let me know if there's anything else I can help you with.
Thank you for contacting Babyshop.

Have a great day!

Thanks
Diksha Garg
Customer Care Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
I am sorry to hear that the TV cabinet you purchased from us is defective.

I regret and apologize for the inconvenience this may have caused you. We strive to create quality products, and I would like to assure you that this doesn't happen often.

I have gone ahead and scheduled a pick up of the defective item on your behalf. Our team will call you to schedule a pick up and after receiving the defective product, we will send a replacement within 7 working days.

I am also happy to issue you a Rs.250 cashback on your next purchase from us in order to compensate you for the inconvenience.
I hope I was able to solve your problem. Please let me know if there's anything else I can help you with.

Thank you for contacting Homebox. Have a wonderful day!

Sincerely
Diksha Garg

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