Subject: Tech Support Candidate - karishma Garga
From: karishma Garga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 09:35:55 -0400

Tech Support
Test

Name

karishma
Garga

E-mail

[email-masked]

Phone Number

(91) 8698429772

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

guttam Buddha nagar  sector 1 noida extention

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Globiva

cce

7 oct 2021

22

Previous Employer 1

NA

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Firstly I will try to clear
the browsing history

Then I will clear the cookies which we get in the browser after that I will
check the browser which is using is updated or not and still the issue is
repeated I would try to restart the system after all the steps are done still
there is an issue I will contact the customer support because it may be possible
that the website must have some downtime issues.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Switch on
the Bluetooth both on the device and the device which we are trying to
connect

After that, we need to go to the Bluetooth option search for the desired
Bluetooth we trying to connect

After that, it will ask to pair the device once the pairing is done the
bvlutooth will be connected.

What according to you makes you a
good candidate for customer service or technical support job?

I have problem-solving skills

I am calm and try to listen to the customer issue and try all my possible steps
to assist them

I listen to the customer very attentively along with try to put myself in their
situation to understand how it must be felt if I was there in their place.

On a scale of 1 - 5 please rate your fluency in
spoken English

5