Subject: Tech Support Candidate - DURGESH YADAV
From: DURGESH YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 08:04:21 -0400

| | Tech Support Test

Name | DURGESH YADAV
E-mail | [email-masked]
Phone Number | (91) 6393046185
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida sector 44
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES | Associate Engineer | working | 10k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.cleare cache of browser.
2.restart the system.
3.check internet connection & proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.opne system
2.go to setting
3 open Bluetooth & connect device.

What according to you makes you a good candidate for customer service or technical support job? | technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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