Subject: Tech Support Candidate - Suraj Yadav
From: Suraj Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 08:01:43 -0400

| | Tech Support Test

Name | Suraj Yadav
E-mail | [email-masked]
Phone Number | (97) 9520900847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | NoidaSector 12
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Browser show the error of connection .
2.You can go for further to check internet connectivity.
3) If there is know connectivity option show in your laptop then go  for troubleshooting connectivity option and checked proper connection device.
4) If connectivity option is available in troubleshooting option then again go for connection option.
5)If connectivity occurred in your laptop.
Then go toany browser and open the site.
It's proper opened when connectivity is good.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I will connect to my mobile to bluetooth.
So that I can talk easily to customer and resolve their problems.

What according to you makes you a good candidate for customer service or technical support job?

Condidate should have proper understanding and learning skills and he should have good knowledge about language skills as customer requires so that We can easily resolve the problem of customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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