Subject: Tech Support Candidate - Lakahay Chandela
From: Lakahay Chandela <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 07:56:12 -0400

| | Tech Support Test

Name | Lakahay Chandela
E-mail | [email-masked]
Phone Number | (91) 9354783131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I can do is to refresh the page, then check my internet connection if the Internet is ok then I'll make sure my cookies are enable or not if they are enabled then the 4th thing I can do is to check If my internet service provider might block the access to a specific website or not. If everything is ok then try to open the website in another web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Settings app then navigate to the connected device and turn on the bluetooth toggle switch if it's not enabled then select Bluetooth to view the option then select pair new device to place the Bluetooth device in pairing mode then select the speakers name to connect to it when it shows the speaker is connected then play and enjoy
What according to you makes you a good candidate for customer service or technical support job? | I believe I am the best candidate for this position because my communications skill and dealing with the customers directly is good I just began my career, so I'm also highly motivated and excited to do this work for your firm.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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