Subject: Tech Support Candidate - Neeraj Rawat
From: Neeraj Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 07:29:46 -0400

| | Tech Support Test

Name | Neeraj Rawat
E-mail | [email-masked]
Phone Number | (91) 7060199625
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first I would turn on my data/WiFi and connect it to the computer and then I would do that again. If the website doesn't open, I will check the correct website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first we have to switch on the speaker, then open the Bluetooth after that I would switch on my phone's Bluetooth and wait it to get connected. If it doesn't connect then I will have to search the the Bluetooth naming list and fill some password and then it would get connected.
What according to you makes you a good candidate for customer service or technical support job? | I have a good speaking skills. I can resolve customer's quarries on phone call and on email. I can make him/her understand in pleasant way. I would make sure the I would get my point across to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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