Subject: Tech Support Candidate - Md hafiz Raza
From: Md hafiz Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 06:34:45 -0400

| | Tech Support Test

Name | Md hafiz Raza
E-mail | [email-masked]
Phone Number | (+91) 9135363132
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near Kalindikunj metro station
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chetna electronics pvt ltd | Sales manager | Kundli haryana | 30k
Previous Employer 1 | Soaring illumination pvt ltd | Sales team leader | Noida sector 63 | 24k
Previous Employer 2 | Teleperformance pvt ltd | Tse | Malviya nagar jaipur | 16k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will go through internet checking the data will be on Or off and after that we will go throuth the browser and enter in the browser setting and clear cookies from browser. And also clear some browser tab which is unnessasry
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all switch power botton ON of the speaker and then go through my mobile phone and again press to on bluetooth and search speaker code the press on connect. In this method I will connect the bluetooth with speaker.
What according to you makes you a good candidate for customer service or technical support job? | Whenver i will have satisfied the customer and resolve thair problem in a short period of time then i will become a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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