Subject: Tech Support Candidate - sahil rathore
From: sahil rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 06:26:02 -0400

Tech Support
Test

Name

sahil
rathore

E-mail

[email-masked]

Phone Number

(91) 8960173963

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kanpur

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I'll  restartcheck my device And if
the problem still remains I'll check my internet connection and then I'll go to
the site 'downforeveryoneorjustme' and check that its only me or its for
everyone.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First switch on the bluetooth from both
devices.

Second go to bluetooth settings from mobile phone.

Search the name of the bluetooth speaker (make sure your phones bluetooth is
discoverable).

Connect it to your phone.

What according to you makes you a
good candidate for customer service or technical support job?

According to me i have a good communication and technical
skills through which i can do this job i have a calm and polite tone i can say
sorry even if i am not wrong and this makes me very efficient to work as a
customer service or technical support job.

On a scale of 1 - 5
please rate your fluency in spoken English

3