Subject: Tech Support Candidate - Utkarsh Rai
From: Utkarsh Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 06:24:33 -0400

Tech Support
Test

Name

Utkarsh
Rai

E-mail

[email-masked]

Phone Number

(+91) 7428622642

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 4 vaishali

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

No technical abilities

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon development center

Customer service associate

NA

30000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will refresh the page first.

If the issue continues then I will check if  and cookies are enabled.

I will also try to get access to website after clearing cache and cookies.

I will also check if the browser I am using is up to date.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will ho to settings of my phone

2. I will tap on bluetooth option and turn it on

3. I will tap on bluetooth button on speaker to get it discoverable

4. A list of available devices will appear in my phone

5. I will click on the name of bluetooth speaker to get connected.

What
according to you makes you a good candidate for customer service or technical
support job?

1. Effective communication skills

2. Patience to listen customer

3. Good listening

4. Pationate

On a scale of 1 - 5 please rate your fluency in
spoken English

3