Subject: Tech Support Candidate - Sparsh soni
From: Sparsh soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 06:22:06 -0400

| | Tech Support Test

Name | Sparsh soni
E-mail | [email-masked]
Phone Number | (0) 8743038890
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fresher | Na | Na | Na
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open network and internet setting and click change network settings and then click wifi and then click wifi network then properties then click on internet protocol version 4  then write preferred dns server 8.8.8.8 and alternative dns server 8.8.4.4 and then ok .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the blutoth of both the devices and then search the bluetooth network in your phone and then click on the network of blutooth speaker and then  it will pair with your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | Who can listen properly requirement of customer and then whatever the skills and knowledge you have you can pass on the customer if customer will not understand then you have to help physically of customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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