Subject: Tech Support Candidate - Ishu Chawla
From: Ishu Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 05:48:21 -0400

| | Tech Support Test

Name | Ishu Chawla
E-mail | [email-masked]
Phone Number | (+91) 8130544172
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi/NCR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gentech healthcare Pvt Ltd | Sales Executive | 30-07-2021 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Whenever you are having this kind of issue make sure your internet connection works if it works then we move on to the next step. So if your internet connection works properly then we have to restart our device/system because many times this is the best solution to fix issue you may have. If it also doesn't work then go to search engine check is it down for everyone or for me. To search this issue you have to type "isup.me". I think it may help you to resolve this issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First you have to turn on your Bluetooth speaker. And switch it to Bluetooth mode which we usually called bt mode. Then turn on your mobile Bluetooth connection. If you are connect before from this Bluetooth speaker. Then it automatically connected. Else you have to go through the scan manual and find your device and you may should know your Bluetooth speaker device name. Because it is easily to find and connected to it. And your mobile ask you to pair with it and click on yes. Now your mobile is connected with Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | According to me a good listener and attentiveness makes me a good candidate for customer service job. Because we have to listen our client what they want and they want to tell us. And don't force them to buy goods or services convinced them with the help your skills. And for a technical support job you have to know the whole process of what problem faced by our client and you have a talent of multitasker like you know how to resolve the problem of client and make him/her satisfy with your service and if you are not able to resolve it transfer the issue to your senior so the customer being satisfy and happily go back.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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