Subject: Tech Support Candidate - Shikha Gupta
From: Shikha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 05:30:07 -0400

| | Tech Support Test

Name | Shikha Gupta
E-mail | [email-masked]
Phone Number | (+91) 8375963245
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar phase - 1
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Provana pvt ltd | Process expert | Currently working | 19,200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I try to restart the browser.
2. If problem continues, I try to clear cache, and history, then restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. We have to open bluetooth of phone pair the Bluetooth with the device.

What according to you makes you a good candidate for customer service or technical support job?

1. I am a quick learner and I can manage myself in any situation.
As I worked in collection department as quality analyst I know how to handle consumer and technical things.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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