Subject: Tech Support Candidate - Neena Pandey
From: Neena Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 04:53:29 -0400

| | Tech Support Test

Name | Neena Pandey
E-mail | [email-masked]
Phone Number | (110045) 8604793077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-click on the menu panel
2-click history and select clear recent history
3-time range to clear: drop down select everything
4-below the drop down menu, select both cookie and cache.
5-click ok

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-swipe down from the top of the screen.
2-tap Bluetooth
3-pair a Bluetooth Accessory
4-make sure Bluetooth is turn on
5- in the list of paired devices, tap a paired but unconnected device.
6-when your phone and the Bluetooth device are Connected the device shows as Connected.

What according to you makes you a good candidate for customer service or technical support job? | The ability to look at a problem from many perspective, Enthusiastic nature to understand customer's requirement and need and problem solving skills to cope with the arising situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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