Subject: Tech Support Candidate - Nikhil Trehan
From: Nikhil Trehan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 04:05:48 -0400

| | Tech Support Test

Name | Nikhil Trehan
E-mail | [email-masked]
Phone Number | (91) 7859941795
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tilak nagar, New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
All teh computer related work

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pnb | Concurrent Auditot | 30.08.2021 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We can temporarily disable our antivirus system or firewall and see if troubleshooter migh get works.Under many circumstances we may switch to diffrent antivirus program unistalling the old one.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we Open the Settings app. Then we Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled. Then we Select Bluetooth to view the options.The we Select Pair new device to place the Bluetooth device in pairing mode.Then Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up. Although, When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.
What according to you makes you a good candidate for customer service or technical support job? | According to me a CSR should display resolve differently than most people. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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