Subject: Re: Tech Support Candidate - Ankush Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 30 Aug 2021 23:02:53 -0700 (MST)

Broken english 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 30, 2021, at 3:44 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Ankush Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 26 February 2021 at 8:43 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ankush Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Ankush Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8699358069 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Janakpuri New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Advanced 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	ASM ENTERPRISE 	System Engineer 		24000 
Previous Employer 1 	RENOVISION AUTOMATION SERVICES PVT. LTD. 	Data Center Operations Engineer 	04-oct-2020 	20000 
Previous Employer 2 	Reliance JIO 	NOC 	30-sep-2020 	16000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Restart My Device 
Many basic problems can be solved simply by restarting your device. 
Make Sure the Internet Connection Works 
Open your browser. In the address bar at the top, type in 
Google.com, 
searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding. 
Check if the Website is Down for Everybody or Just Me 
Try to clean cookies and cache and then try again to open the site 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings. 
Tap the Bluetooth option. 
Turn on Bluetooth. 
A list of available devices will appear. 
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it. 
	What according to you makes you a good candidate for customer service or technical support job? 	My skill set is a perfect match for the job requirements. In particular, my Technical skills and Customer Service experience make me an ideal candidate for the position 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4