Subject: Re: Tech Support Candidate - Yash Gogna
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 30 Aug 2021 23:01:45 -0700 (MST)

Not picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 30, 2021, at 3:45 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Yash Gogna < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 26 February 2021 at 9:49 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Yash Gogna 

	

	
	
			Tech Support Test 
		
	Name 	Yash Gogna 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8130901955 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Dwarka Mod 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
applications 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance(Adobe) 	Technical Support 	Anyday 	250000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all we will check that internet is working or not, we can check by connecting on different device if its working then we will check that if there is any proxy on the system, we will check proxy settings or if system is connected with any VPN, we will turn off firewall. If still doesn't work we can check in another user and in a root account if still not working we can connect to our ISP to check if there is any proxy applied through them. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on Bluetooth on Phone. 
Turn on bluetooth speaker, and will put it in a pairing mode. 
Then in phone we will search for the speaker and once we can see the name we will click on it and will connect it. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am working in a Technical Support in an International process from June 2019 its been 1 year and 8 months and I have worked in almost all shifts so I have relevant experience for this role. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4