Subject: Re: Tech Support Candidate - Arpit Gautam
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 30 Aug 2021 22:45:03 -0700 (MST)

Last time you rejects him 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 30, 2021, at 4:17 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Arpit Gautam < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 29 January 2021 at 12:36 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Arpit Gautam 

	

	
	
			Tech Support Test 
		
	Name 	Arpit Gautam 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9821545768 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Exide Industries Limited 	Service Advisor 	Currently working 	20K 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I don’t know 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Switch on the bluetooth speaker 
Check if the pairing mode is on or not 
Switch on the bluetooth of the mobile phone from settings 
Click on the respective name of the bluetooth speaker and connect succesfully 
	What according to you makes you a good candidate for customer service or technical support job? 	I am currently working as a Service Advisor in Exide Industries Limited. Entertaining customers and complaints on daily basis and resolving the queries asap with customer satisfaction. 
I am currently technically skilled in the core field as I’m an electrical engineer but will adopt IT skills as well. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4