Subject: Re: Tech Support Candidate - Dheeraj TRIPATHI
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 30 Aug 2021 22:44:12 -0700 (MST)

He is already working with us 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 30, 2021, at 4:17 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Dheeraj TRIPATHI < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 29 January 2021 at 12:25 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Dheeraj TRIPATHI 

	

	
	
			Tech Support Test 
		
	Name 	Dheeraj TRIPATHI 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0532) 8896750987 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Sector 72 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	uCertify 	IT Sales Executive cum Network Associates 	NA 	24500 
Previous Employer 1 	Vmak Solutions 	Verification Engineer 	29 Nov 2018 	27000 
Previous Employer 2 	Quatrro Solutions 	Solutions Engineer 	20 March 2018 	22000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all we need to check in different browsers then check internet connection. If internet is fine so need to ping in CMD panel once to confirm and then reset the browser or clear Cookies and cache. DELETE temporary internet files and close the browser. Now try it again if it works. 

If not in that case check DNS and IP address in the browser settings section and System Networks. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First, Open turn on the bluetooth speaker and listen carefully when it says bluetooth mode and now you have to turn on bluetooth into your phone in the settings option and then search for the device. 

Once you see the device listed into the scan option, just one click to pair it and then it will ask for confirmation to trust this device and now it will be automatically connected with you searched device. 

	What according to you makes you a good candidate for customer service or technical support job? 	I have been in the Tech Support profile for more than 2 years and now handling sales and customer service as well so I would be the best fit for this profile to give you best out my knowledge and experience and work hard to be the best. 

I always work within the quality parameters, genuine C-SAT, understanding customers concern and provide proper support or answers to get it fix. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4