Subject: Tech Support Candidate - Devinder Sharma
From: Devinder Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 18:47:44 -0400

| | Tech Support Test

Name | Devinder Sharma
E-mail | [email-masked]
Phone Number | (91) 9990067635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I live in sagar pur.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PINGAKSH INFOSOFT PRIVATE LIMITED | Senior sales executive | Still working | 19000
Previous Employer 1 | TESTPAN INDIA PRIVATE LIMITED | Customer executive | Don't remember | 12000
Previous Employer 2 | Neoteric online testing | Customer support | Don't remember | 13500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user right now I'm using crom for browsing. So, first I'll clear all the browsing history from crom and then I'll reset the crom. If in case problem not solve then I'll restart the computer.
In the exceptional case some time happens, we try to open site which is not belong to our country, so in that case we have to use VPN.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, we have to make sure the Bluetooth speaker is on then, we have to open a Bluetooth section in our phone and pair the both devices to each other. Now your Bluetooth is connected to your phone.
Thank you!!!

What according to you makes you a good candidate for customer service or technical support job?

First, I would like to share about me, that I'm very understandable, I know very well, what my customer
Need. And as I'm working as Senior sales executive since August 2018, it's been three years. So I can say I'm good experience holder in which I talked so many people. I know what they want, when and how. So these are the good things about for this job profile.
Than kyou!!!

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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