Subject: English Language Test - Marjorie Algodon
From: Marjorie Algodon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 17:25:09 -0400

| | Foreign Language Screening Test

Name | Marjorie Algodon    /  (8715) 09128162405    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Ma'am,

Thanks for reaching out!

In order to support you through this, I need some information from you. Could you tell me the order number for me to check your order?

Meanwhile,  you can visit our website to check your order as well at the e-commerce babyshop.com. If this doesn’t work, I’ll get back to you as soon as possible with an alternative solution.

Marj.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Ma'am/Sir,

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we didn't meet your standard. I fully respect your decision and can only apologize for any problems that you experienced.

I’ve arranged for a refund and asked our account management team to take care of any further actions needed for your concern.

I’ll be here to help you any way I can.

Take care,

Marj.

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