Subject: Tech Support Candidate - Umesh Juyal
From: Umesh Juyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 11:20:38 -0400

| | Tech Support Test

Name | Umesh Juyal
E-mail | [email-masked]
Phone Number | (805) 7247226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Almora
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly open a new tab and check to see if I can load another website like google.com or youtube.com.
(a) If I   open another site, skip down to The problem only happens with certain websites.
(b)If I can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site I have the same problems with.
(c)If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web websers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-First I Open the Settings app of our mobile phone
2-Navigate to Connected devices, and turn on the Bluetooth toggle button, if it's not enabled.
3-Select Bluetooth to view the options.
4-Select Pair a new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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