Subject: English Language Test - Levlie Jade Ignacio
From: Levlie Jade Ignacio <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 10:25:01 -0400

| | Foreign Language Screening Test

Name | Levlie Jade Ignacio    /  (+63) 9613111645    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for reaching Babyshop customer service.

Your order has been shipped on the same day that you placed the order. Upon checking, there must have been a mistake regarding the address.

If you could provide us the correct one, we can fix it right away.

If there's anything else, please feel free to reply to this email.

Best regards,
Jade
Babyshop Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr/Ms Client.

I am Jade, one of the the representative of Homebox team.

I do apologize and understand what happened on the TV Cabinet. We'll schedule someone from our team to check the TV Cabinet. If it will be proven to be our team's fault, we'll do our best to repair/replace the cabinet as soon as possible.

If there's anything else, please feel free to reply to this email.

Best regards,
Jade
Homebox Customer Support

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