Subject: Tech Support Candidate - Alok kuma Jhaa
From: Alok kuma Jhaa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 10:15:42 -0400

| | Tech Support Test

Name | Alok kuma Jhaa
E-mail | [email-masked]
Phone Number | (+91) 8169518817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check internet connection if it is ok then I will try to find out the problem type, i will see if problem is in my side or theirs, if it is their problem then i will connect to website owner but if it occurs in my side i will check, if it is working on other browsers so it means server is down. If it is not working on any browser then i will change some function on DNS.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will turn on the Bluetooth speaker and then i will turn on the bluetooth on my phone and do pair with the same device that is bluetooth speaker, having paired with the same device we can operate the bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | I am a person who believes on myself and good at acquiring new things. I always try to understand the concern very deeply and try to give best solution of that, i am a hard working person and love to interact with strangers. I always try to learn from my failures and do implement in my near future along with that i am punctual too, I think these things make me suitable for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |