Subject: Re: Tech Support Candidate - Rekha Kumari
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 30 Aug 2021 07:09:00 -0700 (MST)

MTI 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 30, 2021, at 4:28 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Rekha Kumari < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 29 January 2021 at 12:04 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rekha Kumari 

	

	
	
			Tech Support Test 
		
	Name 	Rekha Kumari 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9731140981 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Banglore 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix Services India Private Limited 	Senior Representative 	NA 	27000 
Previous Employer 1 	MPS Limited 	Associate 	11-Jul-2018 	17000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Clear cache and cookies 
2. Clear browsing history 
3. Update browser to latest version 
4. Make sure that network connection is stable 
5. If still issue persist, restart the computer 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Go to settings. 
2.Tap the Bluetooth option. 
3.Turn on Bluetooth. 
4. A list of available devices will appear. 
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am able to understand the customer issue and provide the appropriate resolution within given timeframe. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5