Subject: Re: Tech Support Candidate - Prakhar Nirala
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 30 Aug 2021 06:59:06 -0700 (MST)

Grammatical errors 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 30, 2021, at 4:33 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Prakhar Nirala < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 28 January 2021 at 7:18 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Prakhar Nirala 

	

	
	
			Tech Support Test 
		
	Name 	Prakhar Nirala 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9821869989 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Den Network LTD 	L2 Network Engineer 	n/a 	16350 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, check network connection on system is proper work or not. Secondary proxy setting are check on system, if done remove them. Also check setting of DNS Server and DHCP IP set in Computer or system. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Go to setting select Bluetooth. 
2. Select option Bluetooth turn on. 
3. when Bluetooth is ON its start searching active Bluetooth devices. 
4. searching of devices found then select device 
name which you want to pair device with 
Bluetooth. 
5. When Device is paired Bluetooth with both devices. 
process is complete 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Attitude 
2. Manner 
3 troubleshooting skills 
4. understanding issue. 
5 communication skills 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3