Subject: Tech Support Candidate - Harish Masood
From: Harish Masood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 09:57:26 -0400

| | Tech Support Test

Name | Harish Masood
E-mail | [email-masked]
Phone Number | (+91) 8267817819
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Azamgarh
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In order to get access to that particular website, i will use different steps like using a vpn and I'll try to get access by putting http before that website to troubleshoot the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i will turn on the Bluetooth connectivity of my cellphone and then of the speaker.
After that my cellphone Bluetooth will search the speaker device name and then pairing.
In the last after pairing both the bluetooth devices, it will get connect.

What according to you makes you a good candidate for customer service or technical support job? | I think I'm suitable for this job because I'm quite good in technical terms and have knowledge regarding the same. If i talk about the customer service, I think that i have that capability to perform duties in this specific role and provide appropriate service to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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