Subject: Re: Tech Support Candidate - Shweta Vishwakarma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 30 Aug 2021 06:51:20 -0700 (MST)

Her salary expectations are upto 45k 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 30, 2021, at 4:33 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Shweta Vishwakarma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 28 January 2021 at 7:16 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shweta Vishwakarma 

	

	
	
			Tech Support Test 
		
	Name 	Shweta Vishwakarma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7021359849 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Mumbai 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
VoIP 
PBX system Avaya & Siemens 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Orange Business Service 	L1 Technical Consultant 	Currently working 	15000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly I check the internet and check whether the connection stability and post that will try again to open the site and check whether it opens correctly. 
And will even check with other people if the site is down and everyone is able to load the site. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Select the BT options and make sure it's ON in the Mobile Phone 
2. Power on the BT speaker and make sure it's has its visibility 
3. Pair your BT speaker to the Mobile device and the post that the connection is done 
	What according to you makes you a good candidate for customer service or technical support job? 	The communication etiquettes with the customer and the ability to resolve the incident within the stipulated SLA and knowledge over the incident. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4