Subject: Fwd: Tech Support Candidate - Abhishek Chandra
From: HR Livesalesman <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Cc: Darpan Arora <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 30 Aug 2021 06:41:49 -0700 (MST)

Hi Abhishek, 

Please interview him for EPOS. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jan 28, 2021, at 4:55 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Abhishek Chandra 
E-mail 	[email-masked] 
Phone Number 	(0124) 9911340457 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Noida sector 22 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Anatel ventures 	St technical support officer 		30000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	

1) reset browser (make sure proxy is auto) 
2)restart computer and router/modem 
3)update browser 
4)rest adapter 
5)use generic google DNS 
6)run network dignoustic tool 
7)system update ( windows, Mac, iOS) 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1)Turn on Bluetooth speaker and its Bluetooth. 
2) As per mobile system platform , like iOS and android go to Bluetooth 
3) make sure devices are searchable. 
What according to you makes you a good candidate for customer service or technical support job? 	I have 6 years of experience in technical support. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4