Subject: Fwd: English Language Test - Princess Anne Melchor
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 13:08:54 +0000

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Begin forwarded message:

From: Princess Anne Melchor <[email-masked]>
Date: 30 August 2021 at 18:21:51 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Urvika Chaudhary <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>
Subject: English Language Test - Princess Anne Melchor
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Princess Anne Melchor    /  (63) 9612529942    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi,

Thanks for reaching out!

We understand how important it is to keep track of your order. It's a pleasure to be of assistance!

After a careful check, your package is currently on hold at the courier's facility due to an incorrect address. We recommend contacting them using your tracking number as a reference to confirm the address. Sometimes, the carrier can provide your options on how to proceed with your package. You can request to reroute the shipment or pick it up at your nearest carrier's hub.

If in case you still need help just let us know and we will assist you further.

Hope this helps, and have a wonderful day!

Your babyshop.com support,

Princess.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Thanks for reaching out!

Our sincere apologies if the TV cabinet you've purchased was damaged. You can trust that we have policies to protect our valued customers like you.

We are glad to inform you that a replacement order for this item has been successfully processed, with expedited shipping at no additional cost. We will also send you a separate email for the return mailing label you can use to ship back the damaged cabinet for free. Please note that you have 7 days to open the link and process the return.

Your experience is the most important to us. Hope this helps and have a wonderful day!

Your Homebox team,

Princess