Subject: Tech Support Candidate - Aman vats
From: Aman vats <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 07:22:02 -0400

| | Tech Support Test

Name | Aman vats
E-mail | [email-masked]
Phone Number | (110096) 9756988372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar (New Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | Currently working | 18 K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first i will check whether the Laptop or PC is connected properly or not with the internet , then if internet is working fine i will check if the website is blocked by administrator to get access using any firewall on the local machine , if still website will not access , then i will try to access the website from different computer where there is no any kind of security configured on it , because it might be possible that the website is down due to any server misbehaviour  or server downtime.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will open the Bluetooth speaker.

2. I will then open the Bluetooth settings on my
mobile phone.

3. I will pair my mobile phone with Bluetooth
speakers.

4. After pairing the mobile phone with my
Bluetooth speakers , my Bluetooth speakers
will successfully get connected with my mobile
phone.

What according to you makes you a good candidate for customer service or technical support job? | I always love to interact with the people , and always try to resolve their queries and problems in the best reliable way. I really love to sort the technic al queries of our customers , it is also because I have enthusiasm towards technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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