Subject: FW: Tech Support Candidate - Shivam Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 11:13:07 +0000

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From: Shivam Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 28 January 2021 at 2:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shivam Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shivam Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8909589871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      agra
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Rahunandan capital      Research Executive      nov-2020        11200
Previous Employer 2     Indiabulls Housing Finance      Contact Centre Officeer July-2019       16500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly i will check up my Internet connection, if that is properly connected I will move to  setting and allow if the site requiring any permission I will allow that.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly switch on the speaker button, than I switch on Bluetooth option in my phone than i will search the Bluetooth device and after clicking on pair/accept option I will connect Bluetooth speaker with my phone.
What according to you makes you a good candidate for customer service or technical support job? I am a good listener with a positive attitude with my work. I am hardworking   and a smart person with a determination of completing the given task on time and to resolve client query by giving full resolution to him.
On a scale of 1 - 5 please rate your fluency in spoken English  4