Subject: FW: Tech Support Candidate - Sachindra Priyadarshi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 11:11:50 +0000

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From: Sachindra Priyadarshi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 28 January 2021 at 3:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sachindra Priyadarshi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sachindra Priyadarshi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (62079) 35456
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      East Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Microsoft office 365
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance         Process Expert  17/02/2021      37000
Previous Employer 1     Quatrro business support services       System admin    01/2020 37004
Previous Employer 2     Quatrro Global solution         Sr. Solution engineer   07/2018
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Firstly i will check if I am able to open any other websites or not.
2. Check for internet connectivity.
3. If the internet is connected and none of the websites are opening then I will try to ping Google from command prompt.
4. If unable to ping then try to run netsh winsock reset.
5. Restart the device and recheck.

Note: If given a proper info. about the error that we are getting the troubleshooting could be more logical.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the speaker.
2. Turn on the Bluetooth on your smartphone.
3. Press the pairing button on the speaker.
4. Look for the speaker in the list of available Bluetooth devices on your smartphone under Bluetooth segment.
5. Once the speaker appears click on it to pair.
6. It should be ready to go.
What according to you makes you a good candidate for customer service or technical support job? I have good technical knowledge about the latest technology and good communication skills these are the most important things required for the job.
On a scale of 1 - 5 please rate your fluency in spoken English  5