Subject: FW: Tech Support Candidate - Bazil Salman
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 11:10:05 +0000

Check, also ask expectation

From: Bazil Salman <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 28 January 2021 at 3:25 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Bazil Salman

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Bazil Salman
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9871067035
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Friends Colony
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Amines & Plasticizers Limited   Sales Engineer          45150
Previous Employer 1     Swiggy  Sales manager   30.05.2020      39500
Previous Employer 2     Jawa    Sales Manager   31.03.2019      25000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Identify the type of error.
2. Check if I'm connected to the internet.
3. If I am offline, connect to the WiFi or LAN and reload the page.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Power on the bluetooth speaker and the mobile phone.
2. on the mobile phone, turn on bluetooth.
3. On the bluetooth speaker, long press the button to pair device.
4. On the mobile phone, check for the speaker among available bluetooth connections.
5. Press connect to pair on the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I am a keen listener and try to understand what a customer wants. I strive to achieve highest customer satisfaction levels. Moreover, I am a quick leaner and technically sound.
On a scale of 1 - 5 please rate your fluency in spoken English  4