Subject: Tech Support Candidate - MARCUS MARCUS
From: MARCUS MARCUS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 07:04:53 -0400

Tech Support
Test

Name

MARCUS
MARCUS

E-mail

[email-masked]

Phone Number

(+91) 9667027348

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ashram Hari Nagar, new delhi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Clickbank

Affiliate marketer

Anytime

Depends on promoted
products

Previous Employer 1

Freelancing

Web
designer

2021

Depended on projects

Previous Employer 2

Cherry e-commerce
services

CCE

2020

35000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

OPTION 1: in case of no connectivity

I will check to know if the device used to access the website is connected to
the internet. And if it isn't connected to the internet then I will connect it
and try to access the website again.this should resolve the issue.

OPTION 2:  in case the problem is not with the connectivity of the device
used.

I will try to access the same website using another web browser. And if with
this new web browser I am still unable to access the same website then I will
try to access major website like Youtube, Amazon, instagram to try to get an
idea on what seems to be the issue.

And in case those popular websites are also unresponsive then the issue is the
web browsers used.

Old and outdated web browsers can cause  scripting errors which make websites
become unresponsive. To resolve the problem, I will update all web browsers and
clear their cache.

OPTION 3: in case other websites are easily accessible.

I will check the security features of the web browsers, to keep in mind that new
web browsers come with security parameters that can block access to certain
websites. And in this case to resolve the issue I will give a special permission
to the website I am trying to access.

OPTION 4:  in case everything above doesn't work then I will check on Google if
other people are facing the same issue with the same website. If yes, then there
is a problem with the website server reason why the website is not running.
There is nothing to do other than wait until the website is running again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. I wii press the bluetooth button on the
speaker.

2. Go to the phone and tap the settings sign

3. On the settings menu I will enable the phone bluetooth

4. After enabling the bluetooth, I will launch the scanning process

5. A list of devices with Bluetooth enabled will automatically appear.

6. I will then connect the speaker to the phone

What according to
you makes you a good candidate for customer service or technical support
job?

REASON 1. I have an extensive knowledge in computer science

1. I am good with computer programming languages

2. I am good with computer softwares

3. I am good with computer operating systems

4. I am good with computer hardwares

5. I am good with computer networking

REASON 2: I have an experience in customer service

I used to work as a customer service executive and with that said:

1. I know how to talk to customers, specially the frustrated ones, on the phone
for a better customer service.

2. I know how to clearly respond to any query of customers.

3.  I know how to properly write to custmers.

REASON 3: professionalism

1. I am disciplined individual

2. I can work under immense pressure

3. I always try to achieve more than what is required

On a scale of 1 - 5 please rate your fluency in
spoken English

5