Subject: FW: Tech Support Candidate - Virendra Pratap Singh Virendra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 11:04:27 +0000

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From: Virendra Pratap Singh Virendra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 28 January 2021 at 7:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Virendra Pratap Singh Virendra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Virendra Pratap Singh Virendra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8285858373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Nirmar Vihar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Novac   Sr technical engg               25000
Previous Employer 1     Renovation      Desktop support 21-9-2014       9500
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1-
first I will check the internet connectivity.
Step 2-
Then I will check I have firewall access on pc.?
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1-(a) open the Bluetooth option from mobile and Bluetooth speaker.
Step 2 - then check in phone is your phone visible or not . If no then allow your phone visible for all.

Step 3- then paired your phone from speaker.

What according to you makes you a good candidate for customer service or technical support job? I have more than 6 year of experience.
On a scale of 1 - 5 please rate your fluency in spoken English  5