Subject: FW: Tech Support Candidate - Shweta Vishwakarma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 11:03:36 +0000

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From: Shweta Vishwakarma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 28 January 2021 at 7:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shweta Vishwakarma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shweta Vishwakarma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7021359849
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Mumbai
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
VoIP
PBX system Avaya & Siemens
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Orange Business Service L1 Technical Consultant Currently working       15000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I check the internet and check whether the connection stability and post that will try again to open the site and check whether it opens correctly.
And will even check with other people if the site is down and everyone is able to load the site.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Select the BT options and make sure it's ON in the Mobile Phone
2. Power on the BT speaker and make sure it's has its visibility
3. Pair your BT speaker to the Mobile device and the post that the connection is done
What according to you makes you a good candidate for customer service or technical support job? The communication etiquettes with the customer and the ability to resolve the incident within the stipulated SLA and knowledge over the incident.
On a scale of 1 - 5 please rate your fluency in spoken English  4